Below you'll find a list of all posts that have been categorized as “Commitment to Excellence”
By Scott Newman I recently had the privilege to do some work for high-profile clients. While I did enjoy working with them, I was reminded of just how different their expectations can be. As such, I thought it would be pertinent to review some simple tips and strategies so that should you ever have the opportunity to work with such …
By Toby Boyce The sun rose over the eastern sky as my alarm went off on what was quite the unusual March morning. Well beyond the fact that it was nearly 50 degrees, I decided to take my wife’s advice and go to the neurologist and chiropractor after six days of constant migraines. As I sat in the chiropractor’s office, …
By Anand Patel One of the most helpful pieces of advice I received several years ago that I continually advise my agents to do today is to recap, in writing, your conversations with clients, attorneys, title companies, appraisers, fellow agents – any and all parties involved in your transactions. These details will help clarify the conversation you have, leaving no …
By Jared James As many of you know, I make my living as a speaker/trainer and have had the opportunity to speak to tens of thousands of REALTORS® and entrepreneurs over the last 12 months. My job is not just to communicate effectively, but to entertain and make the audience feel something. As Maya Angelo put it, “People will not …
By Brittney A. Bissett As REALTORS®, we are discouraged from discussing the quality of a school system when helping buyers find a home. Unfortunately for REALTORS® in Northeast Ohio this week, that discussion will be a rough one to handle. I work in an office that is located 15 minutes away from Chardon High School. Chardon is part of the …
By Anand Patel I have a wonderful agent in West Palm Beach, Fla., who decided he wanted to give back by getting involved with his local chapter of Habitat for Humanity. While on site at his first project, he struck up a conversation with a fellow volunteer working along side him. As they carried on their conversations throughout the day, …
By Cory Brewer Having a buddy who is a handyman, or a friend of a friend who paints in their spare time, is great…but trying to save a quick buck or two now could cost you, your brokerage, and your client a lot more down the road. When prepping a home for the market or making inspection repairs, thoughtful consideration …
By David Krichmar Is your customer service best for you or your clients? Think about that question for a moment. Obviously, great customer service is not what is easiest for you. In most situations, it is about going above and beyond. Maybe even inconveniencing you. I recently read a great article by Rebekah Radice, “The Simple Truth Behind Customer Service,” …
By David Krichmar Any time you come in contact someone who needs a REALTOR®, you should add them to your database. Trust me, I know this idea in itself is not brilliant. Once you have a database, how do you keep in touch with those clients? The key to having a database is to stay in touch with past clients, …
By Brooke Wolford I recently moved to a new brokerage. It was an amazing change for me and I fell in love with my fellow agents and co-workers at the office. I’m the kind of person who really appreciates all the little things people do for me. I can honestly say that I have never met such a great group …
