By Brooke Wolford
So I recently had an issue in my office. My first ever dispute with another REALTOR®. I couldn’t believe that it would ever happen to me.
So here’s the story. A client came into the office and ended up meeting with another practitioner. A couple of days later, I ran into him (we went to high school together). He explained to me that he had come into the office and asked for me and he was given the impression that I didn’t work there anymore. Obviously, I was pretty upset. I decided to not worry about it and told him, “Good luck with buying a house.”
The next morning, he called and said he didn’t want to work with the other practitioner and that he really intended to use me.
I asked if he had a contract with the other practitioner, and he said that he did not. I asked him if he was really sure about it, and he said, “yes.” So we went out to look at some homes. He found one that he liked and we went to put an offer in. When I called the loan officer, she stated that she had sent over a pre-approval letter earlier to this other practitioner in my office.
After hearing this, I was worried. I spoke with my buyer and he explained that he had no intention of using this other REALTOR®.
When it came down to it, he decided not to purchase the property. In the meantime, the previous agent had found out about this. She called and was obviously upset and I explained what the buyer had told me. The last thing I ever wanted was a dispute with anyone.
I decided to let my office manager investigate it as I really didn’t want to get involved. After he did this, I found out the following:
1. My buyer had worked with several practitioners in my office.
2. He misunderstood what he was told when he came into the office
So nonetheless, this whole situation was completely embarrassing. I felt horrible for the other REALTOR® involved. Obviously, there are some things I could do different. I guess there are only some things you can learn from experience.
Brooke Wolford is a REALTOR® with Edina Realty, Hastings, Minn. Follow her blog at strugglingrookierealestateagent.blogspot.com.