By Brian Copeland
Two things are true of mobile phone headsets. One, they conserve your phone’s battery life. Two, you may look and sound like a Spencer Pratt when you use one incorrectly. We have this one guy in my office, who I PRAY is reading this, who paces the office (especially near the front desk) talking extremely loudly around the receptionist. Thank you, sir, for your inspiration for this blog.
Check your quality. The old school, early generation Bluetooth headsets typically sound like you’re in a open wind tunnel in a convertible with a rock band in the background. This can leave your caller in Hearing Issueville with a bad taste in their mouth. Additionally, you never know when that person on the other side may have a hearing impairment. The Jawbone is viewed by many as the cream of the crop, with its ability to translate the vibration of your jaw to enhance the words. I personally love my Plantronics Voyager PRO with it’s mouth piece that gets as close as possible to my noise maker.
It is NOT an fashion accessory. Nothing says toolbag than a business card-pushing, headset-wearing REALTOR. The joy is they are built for comfort and light-weight feel. The drawback is that you forget that it is in your ear. The stigma with wearing these in public is that you’re a poser. When you get to a public place, make a concentrated effort to take it out. I always hook mine on my top button of my shirt or around my collar, which hides it well.
Be sensitive to others nearby. If you have to be on the phone in a public, non-office setting, the polite thing to do is find a quiet corner away from everyone and speak on your actual mobile device. Mobility is great, but don’t abuse it! Walking around the grocery store yelling into the air at a seller, buyer or agent perpetuates bad REALTOR stereotypes. Additionally, a headset often causes you to speak louder. You never know who is listening. You could create a MAJOR agency violation. It’s simply not worth the risk and the bad PR it generates.
Beware of the auto-dial and auto-answer. We’ve all butt dialed clients. Heck, I got a referral after dialing a client I hadn’t spoken to in a few months. That aside, those headsets dial easily. The night YPN Rob and Stacey Moncrieff were in Nashville, we were in Tootsie’s Honky Tonk. I bluebutted (a term for butt dialing via Bluetooth I just made up) four different clients, leaving them over 10 minute country music messages each. Learn from my dorkiness. If you put that thing in your pocket, turn it off! That’s why I started keeping mine on my collar.
We can hear that thing!!! Yes, you. I’m talking to you. The one who hides the headset in your hair during a CE course and checks your voicemail. You think you’re being discreet, and we’re all none the wiser. In fact, WE CAN indeed hear the message mumble. The instructor can hear it, your neighbor can hear it and even the education director back in her office can hear it. We have class breaks for a reason. If the call is that important, you really need to get a grasp on your business before you start booking courses.
Hear me clearly. There is nothing wrong with using a headset, just be a little more aware when you have this amazing piece of technology.