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Is Your Customer Service This Good?

Blog Contributor Customer Service, Sales & Marketing, Working with Clients 2 Comments

By Dave Robison My brokerage had one crazy month a few months ago.  We had five buyers who failed to perform on a contract and lost their earnest money.  Now in Utah, getting the buyer’s earnest money is supposed to be as easy as the buyer’s broker writing a check in about 24-48 hours.  But in all five cases it …

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Change or Die: 6 Tips for Long Term Success

Blog Contributor Business Challenges, Professional Development 4 Comments

By Chris Nichols We all remember the New York Times best seller, “Who Moved My Cheese.” Published in 1998, it’s a great book by Spencer Johnson about change in the workplace and in life. A couple days ago I popped into a Borders bookstore, I was drawn in by the 50 percent off signs, as this was one of many …