Below you'll find a list of all posts that have been tagged as “customer service”
By: Marcelo Steinmander Throughout my real estate journey, I’ve realized a fundamental truth: language is strategy. The right words set the stage in a negotiation, define expectations, and shape how clients, prospects, and fellow agents see me. Over the years, I’ve depended on phrases that have helped win deals, conserve energy, and protect my business. Here are three that I …
By: Matt Clements You got the listing! Now what? If you’re feeling that rush of excitement mixed with a bit of “What now?”—don’t worry; you’re not alone. The most successful agents have a clear process in place for listing and selling a home. Here’s what the pros do to get from listing to closing like a rockstar: 1. Know Who’s …
By: Marcelo Steinmander In real estate, the path to success is hardly linear. Deals fall apart. Clients walk away. Listings sit longer than clients want. But here’s a truth I wish I’d learned earlier in my journey: The agents who make it are not the ones who avoid failure. They’re the ones who know how to use it as motivation. …
By: Alex Capozzolo As a real estate agent, juggling clients’ details, listings and appointments is a full-time job. How can real estate agents make their own lives easier? One answer is to implement a Customer Relationship Management (CRM) system into your business. It is likely that your brokerage offers access to a CRM, and if that’s the case, you should …
By: Lee Davenport, Ph.D If you have ever been on a dating app, then you know no matter how many questions you ask initially, there are some things that will be revealed with time, including the good, bad and the questionable. Selecting a real estate agent—whether on an app or not–is often no different in that time reveals more. But …
By Anita Clark Moving scams are real and if you or your clients have ever been victimized, you know how difficult the frustration and struggle is to get your property. While real estate agents are typically not involved in the moving aspect of home relocation, they can provide advice or even provide a list of potential sources to make the …
By: Barbara Ballinger Many clients buying their first home or condo may be unsure what style direction to take. Instagram, the social media platform, makes it easy, fast and affordable to learn what’s trending. New posts constantly roll in from amateur homeowners who want to share what they love and well-known design influencers who showcase their talents. Most design aficionados …
By: Jennifer Weinberg Picture this: you’ve secured a listing appointment with a prospective client. You come prepared with comparable sales, a listing strategy and a charming demeanor. You have a professional and friendly meeting, walk out the door and are feeling great. You follow up with a thank you note. The next day your phone rings – it’s the seller! …
By: Alex Capazzolo There’s no easy answer if you have a client trying to decide whether to buy or rent a home. They might feel like renting is throwing money away but think buying is too far out of reach. You might even feel like you don’t have any advice to offer to them since the decision is so personal. …
By: Tim and Julie Harris Fact: Of all activities in real estate, listings require the highest level of skill. Working with buyers is physical labor; working with listings is mental labor. Myth: In terms of listing appointments versus listings taken it’s okay to expect to list 50% of what comes your way. Fact: That’s NOT ok. You wouldn’t accept a …
