ypn default feature image

Remember the Telephone?

Blog Contributor communication, Technology & Social Media, Working with Clients 2 Comments

By Anand Patel With all the methods of communication today — from e-mail, to social media, to text messaging — it almost seems like the ancient art of having a conversation on the telephone is dead. As a broker, inevitably part of our jobs is putting out fires (or stopping them before they can start) with agents and their transactions. …

ypn default feature image

Is Your Customer Service Best for You or Your Clients?

Blog Contributor Commitment to Excellence, communication, Professional Development, Technology & Social Media Leave a Comment

By David Krichmar Is your customer service best for you or your clients? Think about that question for a moment. Obviously, great customer service is not what is easiest for you.  In most situations, it is about going above and beyond. Maybe even inconveniencing you. I recently read a great article by Rebekah Radice, “The Simple Truth Behind Customer Service,” …

ypn default feature image

Adding Lady Gaga and Tone Loc To Your Business Plan

Blog Contributor Technology & Social Media 11 Comments

By Brian Copeland Thousands of REALTORS® are making the choice, consciously and unconsciously, to add Lady Gaga, Earth, Wind & Fire, and Jimmy Buffett to their business plans.  In fact, Americans as a whole are consuming ringback tones as a personal and business medium to the tune of over $235 million in 2009 (BMI). I don’t want to assume that …