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Customer Service: C.R.A.P.

Blog Contributor Commitment to Excellence, communication, Helpful Tools, Professional Development, Sales & Marketing, Working with Clients 2 Comments

By Randy Pereira Regardless of what we call ourselves; REALTOR®, Agent, Consultant, salesperson…  the bottom-line is, we are in a  “Customer Service” business.  Our service is what sets us apart in this field. You can impress customers with the latest and greatest toys, perhaps even with the remarkable gift of gab.  However, at the end of the day, it is …

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Authentic Pride in Your Job Makes All the Difference

Blog Contributor Personal Fulfillment, Professional Development, Sales & Marketing 2 Comments

By Toby Boyce It was a quiet Monday night until the cell phone rang. My mother-in-law was on the other end, and five hours later my wife and I arrived in Cleveland – via Bellevue – and the Cleveland Clinic as my father-in-law was admitted. It would go without saying that we were scared, nervous, and extremely worried as we …